Problems at Camp
Procedures for if you are experiencing issues or an emergency during your time in the US.
What do I do if I am having problems at Camp?
If you are have problems at Camp of any kind, you should:
- Talk to someone at Camp, like a returning counselor, unit leader, or Camp director, who understands what you’re going through. They will be able to provide you support.
- Contact our US team and they will be happy to help you over the phone. They are available from 9AM - 5PM Eastern Time, Monday - Friday over the summer, to field any questions or concerns.
- You can also contact our UK team via email to express any concerns you have and we will try to help. Please keep in mind that our US team is the best to contact in these situations, as they have direct contact with the Camps and can speak with them directly about any concerns you have.
What do I do if I want to leave Camp early?
Please check our Leaving Camp Early page for procedures.
Who do I speak to if Camp leadership are mistreating me?
If you are having issues with your leadership at Camp, you should contact our US team and they will be happy to help you over the phone. They are available from 9AM - 5PM Eastern Time during the summer, Monday - Friday, to field any questions or concerns.
They have direct contact with the Camps and can speak with them directly about any concerns you have and act as your advocate if you are mistreated in any way.
What if I lose my passport or other documents?
You should contact our US team. They are available from 9AM - 5PM Eastern Time, Monday - Friday during the summer, to support with emergencies such as this.